This privacy policy sets out how Flavours Catering + Events (trading as Sydney Funeral Catering) collects, uses and protects any information you give us when you use this website or call a number listed on it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We are committed to ensuring your privacy is protected. If we ask you to provide information by which you can be identified, it will only be used in accordance with this statement. We may update this policy from time to time by revising this page.

Information we collect

• Your name
• Email address
• Phone number
• Event location, date and guest numbers
• Dietary requirements you choose to tell us about
• Any comments or questions you submit through our forms

What we do with it

We use this information to understand your requirements, prepare a quote, deliver your catering, and keep internal records. We also use aggregated, non-identifying data for statistical analysis and to improve this website. We do not sell, rent or lease your personal information to third parties. We share it only with our own staff and suppliers to the extent needed to fulfil your booking — for example, confirming delivery timing with your funeral director when you have asked us to liaise with them.

Form submissions

Enquiries submitted through this website are transmitted to our internal workflow system, which notifies our catering team by email. Submissions are retained for as long as needed to respond to your enquiry and to meet our record-keeping obligations.

Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.

Cookies

A cookie is a small file placed on your device that helps a website recognise you and remember your preferences. We use cookies only to understand which pages are being used, so we can improve the site. A cookie gives us no access to your device or to any information about you beyond what you choose to share. Most browsers accept cookies automatically, but you can change your browser settings to decline them.

Links to other websites

This website may contain links to other sites of interest. Once you use a link to leave our site, we no longer have control over that website, and we cannot be responsible for the privacy of any information you provide there. Please review the privacy statement of any site you visit.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Write to us at Unit 2/23 Hotham Parade, Artarmon NSW 2064, email info@sydneyfuneralcatering.com.au, or call 02 7255 8113. We will respond within a reasonable period and will promptly correct any information found to be incorrect. If you are not satisfied with how we have handled your information, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.